Privacy Policy

1. Overview

This Privacy Policy explains how TK Freight Inc. (“TK Freight”, “we”, “us”, or “our”) collects, uses, and shares information when you use our websites, tracking tools, and client portals. It is written in plain language for general use and is not a substitute for jurisdiction-specific notices where those are required.

2. Information we collect

Account and contact data: name, email, company, phone, role, and credentials when you register, are invited, or contact us.

Shipment and operations data: container and booking identifiers, milestones, locations, documents you upload, and related logistics details needed to provide forwarding and visibility services.

Usage data: log and device information such as IP address, browser type, pages viewed, and approximate timing of requests, used for security, debugging, and improving the product.

3. How we use information

We use information to provide tracking and portal features, authenticate users, support customers, improve reliability and security, communicate about the services, and meet legal obligations. We may also use aggregated or de-identified data that does not reasonably identify you.

4. How we share information

We share information with service providers who help us host, secure, and operate the platform (for example cloud hosting, email delivery, and analytics), under confidentiality obligations.

We may share shipment-related data with carriers, terminals, customs brokers, and other logistics parties as needed to move or track cargo, or as directed by the customer organization.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.

5. Cookies and similar technologies

We use cookies and similar technologies for session management, security, and remembering preferences. You can control cookies through your browser settings; some features may not work without them.

6. Retention

We retain information for as long as needed to provide the services, comply with legal and contractual requirements, resolve disputes, and enforce our agreements. Retention periods vary by data type and customer relationship.

7. Security

We apply administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; you use the services at your own risk regarding residual security risk.

8. Your choices

Depending on your location and role, you may request access, correction, or deletion of personal information, or ask us to restrict certain processing. Account users can often update profile details in the portal. Organization admins control company users and company profile data. Contact us through the Contact page to make a request.

9. Children

Our services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children.

10. International transfers

We may process information in the United States and other countries where we or our providers operate. Where required, we use appropriate transfer mechanisms.

11. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will change when we do. Continued use of the services after an update means you acknowledge the revised policy.

12. Contact

Privacy questions: use the Contact page on our website or email the address listed in your customer agreement.